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Business Analyst

Definition:

The International Institute of Business Analysis (IIBA) describes the role as “a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.”
BA, i.e. A Business Analyst is someone who interacts with various stakeholders, analyzes the current systems and solutions, gathers business, user and technical requirements and makes recommendations for improvements and suggests innovative solutions.

Typical Day In The Life of a Professional – DILO:

This is a fictitious calendar and is meant to give an idea of the different tasks that the professional performs and different people that the professional needs to coordinate with. This may differ from organization to organization and context.

Context For DILO:

A mass consumer based project in discovery phase. BA sent questionnaires to various stakeholders to gather the required data.

DILO Calendar:

Time Activity
8:30 am – 9:00 am Arrive at work. Review the project objectives and goals. Review the questionnaires sent to various stakeholders.
9:00 am – 11:00 am Visit to the contact center. Monitor live calls and web chats along with the contact center agents. Interview the agents regarding the issues with the current system. Identify areas of improvement. Make notes on user and system requirements.
11:15 am – 1:00 pm Meeting with Marketing. Gather marketing requirements regarding the proposed solution.
1:00 pm – 1:30 pm Lunch break
1:30 pm – 2:00 pm Meeting with the business team. Gather management requirements and understand business goals.
2:00 pm – 3:30 pm Meeting with IT. Understand IT requirements and constraints.
3:30 pm – 5:30 pm Consolidate the data collected from Operations, Business, Marketing and IT. Prepare notes on alternate solutions. Fill the requirements document. Submit the proposed soluton description document to the PM, QA Lead, Tech Lead and Design lead for review and feedback.

Career Ladder Disclaimer:

Exact ladder may change from organization to organization, but below is a typical path.

Typical Career Ladder:

BA_Individual_CareerLadder_0

Certifications:

Certification Description Career Level Certifying Body
CCBA Certification of Competency in Business Analysis Beginner/Entry/Foundation Level IIBA
CBAP Certified Business Analysis Professional Expert/Professional IIBA

Associations and Groups:

Association Description More Info
IIBA International Institute of Business Analysis IIBA

BA Tools:

Tool Purpose More info
Analyst Pro Analyst Pro empowers developers to perform essential functions for effective Requirements tracking and management including: Requirements Change Management, Requirements Analysis, and Requirements Traceability. Analysttool
Serena RTM Requirements & Traceability Management Serena RTM is an Oracle based requirements management tool. Serena
RavenFlow Ravenflow is revolutionizing how software requirements and business processes are developed and validated. Ravenflow

BA Methods:

Method Description
Stake holder interviews Various stakeholders such as representatives from end users, Business, Operations, Marketing and IT are interviewed to understand the current solutions and identify areas of improvement.
Contact Center data analysis Contact centers such as call centers, web chats, customer support etc. play a big role in understanding the issues faced by the end users and Business Analysts tend to gather data from contact centers such as trend reports, call volumes, typical issues, average call volume, peak chat volume etc. and further analyze the same.
Surveys Surveys such as customer satisfaction survey, feature feedback survey, consumer usage survey etc. are very useful for Business Analysts to identify the issues with the current systems and process and to propose new solutions.
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