Hotel manager is the main liaison between the customer and the hotel team. They provide the overall leadership and guidance to the hotel management team. They also ensure that hotel and client financial obligations are met.
Depending upon the size and the type of the hotel, hotel manager’s day to day responsibilities may vary. On one end, we may have just the motels and on the other end we may have hotels with convention halls, meeting rooms, wedding facilities, restaurants etc.
Education:Bachelors inhotel management, hospitality services, business administration or other related field.
Other Skills:Fiscal management, general management, planning and communication.
This is a typical Work Schedule or Day in the Life of a Professional.
This may change from organization to organization or context.
DILO, Day In The Life of:
|7:30 am – 8:00 am||Review events schedule at the hotel and confirm the staff assignment.|
|8:00 am – 9:00 am||Operations meeting with the front desk staff, restaurant staff, book keeping representative, property management and security staff.|
|9:00 am – 10:00 am||Return to the desk. Go through the messages. Receive any special guests.|
|11:00 am – 12:00 pm||Meeting with director of sales and director of marketing to review the promotion strategy and provide guidance.|
|12:00 pm – 2:00 pm||Lunch. Entertain a guest or employee|
|2:00 pm – 4:00 pm||Return to administrative tasks and ongoing projects.|
|4:00 pm – 5:00 pm||Staff and Communications Meeting|
|5:00 pm – 6:00 pm||Walk the property and make the transition to the evening shift.|
|6:00 pm – 9:00 pm||On call to resolve any issues.|
This is a typical career path or career ladder, i.e. career progression for a hotel manager role. Exact path may change from organization to organization. but this is a typical career ladder.
Description For Certifications:
Professional Certifications or Credentials:
|Certification||Description||Career Level||Certifying Body|
|CHA||Certified Hotel Administrator||Professional||Hotel general manager and hospitality executive|
|AHLEI||American Hotel & Lodging Educational Institute||Professional||AHLEI Professional Certification|
|CHS||Certified Hospitality Supervisor||Basic Level||Hotel Manager|
Description For Associations:
Professional Associations or Organizations:
|AH&LA||American Hotel and Loadging Association||AH&LA|
|HFTP||Hospitality Financial & Technology Professionals||HFTP|
|HSMAI||Hospitality Sales and Marketing Association International||HSMAI|
|NEWH||Network of Executive Women in Hospitality||NEWH|
Hotel Manager Tools:
Links to a few Tools/Techniques (Also called Career Management Tools or Career Tools) and Methods (Also called Career Method Tools or Techniques) that the professionals in that career path tend to use, like this:
|myCloud PMS||mycloud HOSPITALITY is developed and promoted by Prologic First– a hospitality technology innovator and a leading international hospitality IT solutions provider.||myCloud PMS|
|GuestPoint||GuestPoint, by Centium Software, is a complete property management system designed specifically for small and medium-sized independent accommodation properties including hotels, motels, boutique inns, spas, resorts, back packers, hostels, mining camps and bed and breakfast accommodations||GuestPoint|
|InnTender||Property management and Revenue maximization||InnTender|
Hotel Manager Methods:
Links to a few Methods (Also called Career Method Tools or Techniques) and Tools/Techniques (Also called Career Management Tools or Career Tools) that the professionals in that career path tend to use, like this:
|Location||Hotel management starts with choosing the right location. Depending upon the type of the hotel and target client base, appropriate location is determined.|
|Customer Satisfaction||A hotel’s business and reputation primarily depends on how the clients perceive the service. Focus on measuring and improving customer satisfaction.|
|Operations Management||Hotel management is intense in operations management that requires managing kitchen to rooms to supplies and much more.|
|Finance Management||Strong fiscal discipline is needed for hotel management as this business is seasonal.|
|Human Resource Management||Unhappy and/or untrained employees cannot ensure happy customers. So focus on employee training and employee satisfaction.|