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Travel Agent

Description:

A travel agent’s main job is to plan and sell transportation and accommodations for their customers. Travel agents recommend and determine the appropriate destinations, mode of transportation, travel dates, costs, and accommodations can also describe, plan, and arrange itineraries and sell tour packages. Expect to assist in resolving clients’ travel problems.

Education: B.S. in Hospitality and Tourism or any related in the field. Hands on experience are more valuable.

Skills: Communication skills and customer handling skills are a must.

Disclaimer_DILO:

Typical Day in The Life (DILO) or Work Schedule of someone pursuing that career. This is a fictitious calendar and is meant to give an idea of the different tasks that the professional performs and different people that the professional needs to coordinate with. This may differ from organization to organization and context.

Context DILO:

An experienced agent working for a medium sized travel agency that supports corporates as well as individual tours.

DILO, Day In The Life of:

Time Activity
9:00am Catch up on emails and pick up and respond to faxes. Dealing with complaints or refunds
10:00am – 10:45am Meeting with a couple looking for holiday destinations. Show them various options, including pictures, destination description etc. Discuss pricing and scheduling.
10.45am – 11:00am Call from a different client requesting changes to their itinerary. Change flights, hotels and taxi arrangements accordingly.
11.00am – 12:00noon Group package for a few families traveling together to US from India via a few destinations in Asia.
12:00noon – 12.30pm Lunch and research on new destinations.
12.30pm – 1:30pm Handle a call from a corporate client’s PA regarding a booking for her boss’s very complicated business trip in USA.
1.30pm – 2:30pm Another client on the phone wanting advice on a relaxed vacation destinations.
2:30pm – 3:00pm Call from a student regarding university tours in Europe.
3:00pm – 4:00pm Call with a client regarding a wedding reception booking in Kerala, India.
4:00pm – 6:00 pm Request from a corporate client. Call form a PA to book tickets, hotels and cars for a corporate offsite meeting for a group of 30 people. Research the options, Explain to the PA. Make the bookings.
6:00pm Leave for home

Career Ladder:

Career path or career ladder, i.e. career progression for travel agents. Exact path may change from organization to organization. but below is a typical career ladder.

Career Ladder Image:

TravelAgentCareerLadder

Description For Certifications:

Links to Certifications or Credentials, that can also be identified as Professional Organizations that certify, can potentially help in climbing up the career ladder.

Professional Certifications or Credentials:

Certification Description Career Level Certifying Body
CTA Certified Travel Associate Entry Level The Travel Institute
CTC Certified Travel Counselor Entry Level ACTA
CTM Certified Travel Manager Entry Level/Expert/Professional ACTA

Description For Associations:

Links to Associations, that can also be identified as Professional Organizations that certify, can potentially help in climbing up the career ladder.

Professional Associations or Organizations:

Association Description More Info
TAAI Travel Agents Association of India TAAI
ASTA American Society of Travel Agents ASTA
ECTAA ECTAA is the Group of national travel agents’ and tour operators’ associations within the EU ECTAA
WATA World Association of Travel Agencies WATA

Travel Agent Tools:

Links to a few Tools/Techniques (Also called Career Management Tools or Career Tools) and Methods (Also called Career Method Tools or Techniques) that the professionals in that career path tend to use, like this:

Tool Purpose More info
Travefy Travefy is an online and mobile group travel planner. Users can collaborate on trip details, build a shared itinerary, and collect shared expenses. Travefy
TourCMS TourCMS is a web-based reservation system designed for specialist tour and local activity operators. TourCMS
OTRAMS OTRAMS is a travel management system for travel agencies. OTRAMS

Travel Agent Methods:

Links to a few Methods (Also called Career Method Tools or Techniques) and Tools/Techniques (Also called Career Management Tools or Career Tools) that the professionals in that career path tend to use, like this:

Method Description
1. Develop your own niche Specialize in one area like vacation destinations or wedding events etc.
2. Customize to the individual client Attend to the individual clients like maintaining their profiles that includes the flyer number, airline seating preference, contact information etc.
3. Develop a brand image. Use a consistent brand name, logo and ensure that the image and the service quality is maintained across channels like phone, email, website etc.
4. Be available via multiple channels: Website, phone, email This is a must in new digital era.

Travel Agent Experts:

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Event Manager

Description:

Event managers plan and organize the events from start to finish. Depending upon the nature and the complexity of the event, event management team size can vary from one person to a big firm. Event managers support a wide variety of events, such as family events like birthday parties, weddings etc. to corporate events like training programs and conferences to government sponsored events like trade shows or sports events like FIFA etc.

Event managers tend to be either generalists like supporting a wide variety of events or specialists like weddings, sports, trade shows etc.

There is no clearly defined career path in event or conference management. One can start from an assistant post and grow to be a team leader or one can directly start their own event management firm.

Work environment:Should be able to work under pressure and sometimes can expect to work under tight deadlines and put long hours during the run up to the actual event.

Education:Event managers come from all different backgrounds. But a degree in Event Management or related fields like Hospitality management, PR or Business Studies would be advantageous.

Skills:Relevant work experience is more important than qualifications in this field.  Even supporting with small events at school or community level events or non-profit events is also a good starting point. Excellent planning, communication and networking skills are required to make name in this field.

Disclaimer_DILO:

Typical Day in The Life (DILO) or Work Schedule of someone pursuing that career.

This is a fictitious calendar and is meant to give an idea of the different tasks that the professional performs and different people that the professional needs to coordinate with.

This may differ from organization to organization and context.

Context DILO:

An event manager working for a small event management firm that has got a few big corporations as clients. There is corporate training event coming up in the next two weeks and the event manager is planning for the same besides carrying her other routine tasks. Another event for a charity concert in the weekend coming up in 4 weeks.

Refer to this external site which has got description of a typical day for an event manager.

http://www.shmoop.com/careers/corporate-events-manager/typical-day.html

DILO, Day In The Life of:

Time Activity
9:00am – 10:00am Decide on which template to use for planning the charity event. Determine the tasks and prepare the basic plan.
10:00am – 11:30am Visit the venue for the corporate training event. Check the proposed training rooms, size, presentation equipment etc. at the venue.
11:30am – 12:00noon Call with the corporate client to go over the details of the venue and finalization of the same
12:00noon – 12:30pm Lunch
12:30pm – 1:30pm Charity event marketing material design review and venue options review
1:30pm – 2:00pm Set up the customized website for the corporate training event that the client’s employees can login and self-register.
2:00pm – 2: 30pm Attend training session on a new online tool
2:30pm – 3:30pm Meeting with the client for the charity event to discuss the marketing material and the venue options
3:30pm – 4:00pm Prepare hour-by-hour training schedule for the corporate training event using the details sent by the client and upload the same to the event site.
4:00pm – 6:00pm Assign assistant team members for the corporate training event and brief them on the tasks.
6:00pm – 6:30pm Wrap-up. Send status update emails to the clients and leave for home.

Career Ladder:

Exact career path or career ladder, i.e. career progression may change from organization to organization, but below is a typical path.

Career Ladder Image:

EventManagerCareerLadder.jpg

Description For Certifications:

Links to Certifications or Credentials, that can also be identified as Professional Organizations that certify, can potentially help in climbing up the career ladder.

Professional Certifications or Credentials:

Certification Description Career Level Certifying Body
CMP Certified Meeting Professional Entry Level CIC (Convention Industry Council).
CMM Certified Meeting Manager Experienced CIC (Convention Industry Council).
CEM Certified in Exhibition Management™ Entry Level IAEE (International Association of Exhibitions and Events™ )

Description For Associations:

Links to Associations, that can also be identified as Professional Organizations that certify, can potentially help in climbing up the career ladder.

Professional Associations or Organizations:

Association Description More Info
IAEE International Association of Exhibitions and Events IAEE
ESPA Event Service Professionals Association ESPA
PCMA Professional Convention Management Association PCMA

Event Manager Tools:

Links to a few Tools/Techniques (Also called Career Management Tools or Career Tools) and Methods (Also called Career Method Tools or Techniques) that the professionals in that career path tend to use, like this:

Tool Purpose More info
etouches A web based tool for conference/seminar/event management. etouches
Picatic Helps to create an event page and manage online ticket sales. Picatic
Event Ready A professional event management company offering event planning and management tools and software including onsite tasks such as registration management, badging, participant tracking etc. Event Ready

Event Manager Methods:

Links to a few Methods (Also called Career Method Tools or Techniques) and Tools/Techniques (Also called Career Management Tools or Career Tools) that the professionals in that career path tend to use, like this:

Method Description
Specialize To differentiate yourself, specialize in a few specific type of events to create a unique brand. This should also help with having a set of vendors and getting good price and dedicated schedules.
Socialize Build networks. Attend events.
Plan and organize Planning and organization skills are a must for event managers. Use the online tools effectively.
Set up event websites Providing customized event websites per event can go a long way in ensuring customer satisfaction in this digital world.

Event Manager Experts:


Hotel Manager

Description:

Hotel manager is the main liaison between the customer and the hotel team. They provide the overall leadership and guidance to the hotel management team. They also ensure that hotel and client financial obligations are met.

Depending upon the size and the type of the hotel, hotel manager’s day to day responsibilities may vary. On one end, we may have just the motels and on the other end we may have hotels with convention halls, meeting rooms, wedding facilities, restaurants etc.

Education:Bachelors inhotel management, hospitality services, business administration or other related field.

Other Skills:Fiscal management, general management, planning and communication.

Disclaimer_DILO:

This is a typical Work Schedule or Day in the Life of a Professional.

This may change from organization to organization or context.

DILO, Day In The Life of:

Time Task
7:30 am – 8:00 am Review events schedule at the hotel and confirm the staff assignment.
8:00 am – 9:00 am Operations meeting with the front desk staff, restaurant staff, book keeping representative, property management and security staff.
9:00 am – 10:00 am Return to the desk. Go through the messages. Receive any special guests.
11:00 am – 12:00 pm Meeting with director of sales and director of marketing to review the promotion strategy and provide guidance.
12:00 pm – 2:00 pm Lunch. Entertain a guest or employee
2:00 pm – 4:00 pm Return to administrative tasks and ongoing projects.
4:00 pm – 5:00 pm Staff and Communications Meeting
5:00 pm – 6:00 pm Walk the property and make the transition to the evening shift.
6:00 pm – 9:00 pm On call to resolve any issues.

Career Ladder:

This is a typical career path or career ladder, i.e. career progression for a hotel manager role. Exact path may change from organization to organization. but this is a typical career ladder.

CareerLadderImage:

HotelManagerCareerLadder.jpg

Description For Certifications:

Links to Certifications or Credentials, that can also be identified as Professional Organizations that certify, can potentially help in climbing up the career ladder.

Professional Certifications or Credentials:

Certification Description Career Level Certifying Body
CHA Certified Hotel Administrator Professional Hotel general manager and hospitality executive
AHLEI American Hotel & Lodging Educational Institute Professional AHLEI Professional Certification
CHS Certified Hospitality Supervisor Basic Level Hotel Manager

Description For Associations:

Links to Associations, that can also be identified as Professional Organizations that certify, can potentially help in climbing up the career ladder.

Professional Associations or Organizations:

Association Description More Info
AH&LA American Hotel and Loadging Association AH&LA
HFTP Hospitality Financial & Technology Professionals HFTP
HSMAI Hospitality Sales and Marketing Association International HSMAI
NEWH Network of Executive Women in Hospitality NEWH

Hotel Manager Tools:

Links to a few Tools/Techniques (Also called Career Management Tools or Career Tools) and Methods (Also called Career Method Tools or Techniques) that the professionals in that career path tend to use, like this:

Tool Purpose More info
myCloud PMS mycloud HOSPITALITY is developed and promoted by Prologic First– a hospitality technology innovator and a leading international hospitality IT solutions provider. myCloud PMS
GuestPoint GuestPoint, by Centium Software, is a complete property management system designed specifically for small and medium-sized independent accommodation properties including hotels, motels, boutique inns, spas, resorts, back packers, hostels, mining camps and bed and breakfast accommodations GuestPoint
InnTender Property management and Revenue maximization InnTender

Hotel Manager Methods:

Links to a few Methods (Also called Career Method Tools or Techniques) and Tools/Techniques (Also called Career Management Tools or Career Tools) that the professionals in that career path tend to use, like this:

Method Description
Location Hotel management starts with choosing the right location. Depending upon the type of the hotel and target client base, appropriate location is determined.
Customer Satisfaction A hotel’s business and reputation primarily depends on how the clients perceive the service. Focus on measuring and improving customer satisfaction.
Operations Management Hotel management is intense in operations management that requires managing kitchen to rooms to supplies and much more.
Finance Management Strong fiscal discipline is needed for hotel management as this business is seasonal.
Human Resource Management Unhappy and/or untrained employees cannot ensure happy customers. So focus on employee training and employee satisfaction.

Hotel Manager Experts:


Restaurant Manager

Description:

Restaurant managers are responsible for the overall operations of the restaurant from customer service to kitchen to inventory to marketing to book keeping to event planning to staff management. Restaurant management is a very demanding career. Depending upon the size and type of the restaurant, restaurant owner sometimes may act as the manager or they may hire a professional manager.

Disclaimer_DILO:

Typical Day in The Life (DILO) or Work Schedule of someone pursuing that career.

This is a fictitious calendar and is meant to give an idea of the different tasks that the professional performs and different people that the professional needs to coordinate with.

This may differ from organization to organization and context.

Context DILO:

A restaurant that’s open for lunch and dinner in an upscale locality.

DILO, Day In The Life of:

Time Activity
10:30am Leave for work.
11:00am – 12:00pm Check upon the inventory and place orders to the vendors as required.
12:00pm – 12:30pm Verify with the kitchen staff regarding their readiness.
12:30pm – 1:00pm Check the dining area.
1:00pm – 3:30pm Address the customers, observe the staff, handle any issues as they arise.
3:30pm – 4:00pm Lunch
4:00pm – 5:30pm Review the new digital menu. Check with the cashier. Verify billing and cash.
5:30pm – 10:00pm Address the customers, observe the staff, handle any issues as they arise.
10:30pm Dinner and leave for home.

Career Ladder:

Exact career path or career ladder, i.e. career progression may change from organization to organization, but below is a typical path.

CareerLadderImage:

RestaurantManagerCareerLadder

Description For Certifications:

Links to Certifications or Credentials, that can also be identified as Professional Organizations that certify, can potentially help in climbing up the career ladder.

Professional Certifications or Credentials:

Certification Description Career Level Certifying Body
FMP Foodservice Management Professional Expert/Professional Level Manage First (National Restaurant Association)
RMC Restaurant Management Certification Entry Level HUMBER
ServSafe Food Handler Graduation certification program Entry Level National Restaurant Association

Description For Associations:

Links to Associations, that can also be identified as Professional Organizations that certify, can potentially help in climbing up the career ladder.

Professional Associations or Organizations:

Association Description More Info
RFMA Restaurant Facility Management Association RFMA
NRA National Restaurant Association NRA
FHRAI Federation of Hotel & Restaurants Association of India FHRAI
FBMA F & B Managers Association of London FBMA

Restaurant Manager Tools:

Tool Purpose More info
BIM POS Full hospitality management software covering the complete cycle of a F & B business from bill to bill. POS (quick service, seated service, delivery service, catering) Back Office (stock, inventory, purchasing, wholesale, CRM, delivery dispatching, time & Attendance etc.) BIM POS
Aldelo for Restaurants Affordable, easy to use, feature rich, and 100% multi-lingual restaurant point of sale and store management solution. Aldelo
Enterprise (by Mirus Restaurant Solutions) This provides decision makers across operations, finance and marketing with actionable intelligence. Our analytic software consolidates transactional information and a host of other data sources to measure and improve restaurant performance. Enterprise

Restaurant Manager Methods:

Method Description
Proactive planning Keep an eye on Inventory, Scheduling, Special tasks.
Consistency As a restaurant manager you are involved with every aspect of the restaurant. The more consistent you are with your approach to each duty, the better response you will get from your staff and customers.
Communication Hold regular staff meetings, Encourage staff.
Customer Service Get to know your regulars, Always say “yes”.
Attitude Adjustments Complaining brings people down, Always look on the bright side, Know that mistakes will happen, Don’t point fingers.

Restaurant Manager Experts: