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Restaurant Manager

Description:

Restaurant managers are responsible for the overall operations of the restaurant from customer service to kitchen to inventory to marketing to book keeping to event planning to staff management. Restaurant management is a very demanding career. Depending upon the size and type of the restaurant, restaurant owner sometimes may act as the manager or they may hire a professional manager.

Disclaimer_DILO:

Typical Day in The Life (DILO) or Work Schedule of someone pursuing that career.

This is a fictitious calendar and is meant to give an idea of the different tasks that the professional performs and different people that the professional needs to coordinate with.

This may differ from organization to organization and context.

Context DILO:

A restaurant that’s open for lunch and dinner in an upscale locality.

DILO, Day In The Life of:

Time Activity
10:30am Leave for work.
11:00am – 12:00pm Check upon the inventory and place orders to the vendors as required.
12:00pm – 12:30pm Verify with the kitchen staff regarding their readiness.
12:30pm – 1:00pm Check the dining area.
1:00pm – 3:30pm Address the customers, observe the staff, handle any issues as they arise.
3:30pm – 4:00pm Lunch
4:00pm – 5:30pm Review the new digital menu. Check with the cashier. Verify billing and cash.
5:30pm – 10:00pm Address the customers, observe the staff, handle any issues as they arise.
10:30pm Dinner and leave for home.

Career Ladder:

Exact career path or career ladder, i.e. career progression may change from organization to organization, but below is a typical path.

CareerLadderImage:

RestaurantManagerCareerLadder

Description For Certifications:

Links to Certifications or Credentials, that can also be identified as Professional Organizations that certify, can potentially help in climbing up the career ladder.

Professional Certifications or Credentials:

Certification Description Career Level Certifying Body
FMP Foodservice Management Professional Expert/Professional Level Manage First (National Restaurant Association)
RMC Restaurant Management Certification Entry Level HUMBER
ServSafe Food Handler Graduation certification program Entry Level National Restaurant Association

Description For Associations:

Links to Associations, that can also be identified as Professional Organizations that certify, can potentially help in climbing up the career ladder.

Professional Associations or Organizations:

Association Description More Info
RFMA Restaurant Facility Management Association RFMA
NRA National Restaurant Association NRA
FHRAI Federation of Hotel & Restaurants Association of India FHRAI
FBMA F & B Managers Association of London FBMA

Restaurant Manager Tools:

Tool Purpose More info
BIM POS Full hospitality management software covering the complete cycle of a F & B business from bill to bill. POS (quick service, seated service, delivery service, catering) Back Office (stock, inventory, purchasing, wholesale, CRM, delivery dispatching, time & Attendance etc.) BIM POS
Aldelo for Restaurants Affordable, easy to use, feature rich, and 100% multi-lingual restaurant point of sale and store management solution. Aldelo
Enterprise (by Mirus Restaurant Solutions) This provides decision makers across operations, finance and marketing with actionable intelligence. Our analytic software consolidates transactional information and a host of other data sources to measure and improve restaurant performance. Enterprise

Restaurant Manager Methods:

Method Description
Proactive planning Keep an eye on Inventory, Scheduling, Special tasks.
Consistency As a restaurant manager you are involved with every aspect of the restaurant. The more consistent you are with your approach to each duty, the better response you will get from your staff and customers.
Communication Hold regular staff meetings, Encourage staff.
Customer Service Get to know your regulars, Always say “yes”.
Attitude Adjustments Complaining brings people down, Always look on the bright side, Know that mistakes will happen, Don’t point fingers.

Restaurant Manager Experts: