A travel agent’s main job is to plan and sell transportation and accommodations for their customers. Travel agents recommend and determine the appropriate destinations, mode of transportation, travel dates, costs, and accommodations can also describe, plan, and arrange itineraries and sell tour packages. Expect to assist in resolving clients’ travel problems.
Education: B.S. in Hospitality and Tourism or any related in the field. Hands on experience are more valuable.
Skills: Communication skills and customer handling skills are a must.
An experienced agent working for a medium sized travel agency that supports corporates as well as individual tours.
DILO, Day In The Life of:
|9:00am||Catch up on emails and pick up and respond to faxes. Dealing with complaints or refunds|
|10:00am – 10:45am||Meeting with a couple looking for holiday destinations. Show them various options, including pictures, destination description etc. Discuss pricing and scheduling.|
|10.45am – 11:00am||Call from a different client requesting changes to their itinerary. Change flights, hotels and taxi arrangements accordingly.|
|11.00am – 12:00noon||Group package for a few families traveling together to US from India via a few destinations in Asia.|
|12:00noon – 12.30pm||Lunch and research on new destinations.|
|12.30pm – 1:30pm||Handle a call from a corporate client’s PA regarding a booking for her boss’s very complicated business trip in USA.|
|1.30pm – 2:30pm||Another client on the phone wanting advice on a relaxed vacation destinations.|
|2:30pm – 3:00pm||Call from a student regarding university tours in Europe.|
|3:00pm – 4:00pm||Call with a client regarding a wedding reception booking in Kerala, India.|
|4:00pm – 6:00 pm||Request from a corporate client. Call form a PA to book tickets, hotels and cars for a corporate offsite meeting for a group of 30 people. Research the options, Explain to the PA. Make the bookings.|
|6:00pm||Leave for home|
Career path or career ladder, i.e. career progression for travel agents. Exact path may change from organization to organization. but below is a typical career ladder.
Career Ladder Image:
Description For Certifications:
Professional Certifications or Credentials:
|Certification||Description||Career Level||Certifying Body|
|CTA||Certified Travel Associate||Entry Level||The Travel Institute|
|CTC||Certified Travel Counselor||Entry Level||ACTA|
|CTM||Certified Travel Manager||Entry Level/Expert/Professional||ACTA|
Description For Associations:
Professional Associations or Organizations:
|TAAI||Travel Agents Association of India||TAAI|
|ASTA||American Society of Travel Agents||ASTA|
|ECTAA||ECTAA is the Group of national travel agents’ and tour operators’ associations within the EU||ECTAA|
|WATA||World Association of Travel Agencies||WATA|
Travel Agent Tools:
Links to a few Tools/Techniques (Also called Career Management Tools or Career Tools) and Methods (Also called Career Method Tools or Techniques) that the professionals in that career path tend to use, like this:
|Travefy||Travefy is an online and mobile group travel planner. Users can collaborate on trip details, build a shared itinerary, and collect shared expenses.||Travefy|
|TourCMS||TourCMS is a web-based reservation system designed for specialist tour and local activity operators.||TourCMS|
|OTRAMS||OTRAMS is a travel management system for travel agencies.||OTRAMS|
Travel Agent Methods:
Links to a few Methods (Also called Career Method Tools or Techniques) and Tools/Techniques (Also called Career Management Tools or Career Tools) that the professionals in that career path tend to use, like this:
|1. Develop your own niche||Specialize in one area like vacation destinations or wedding events etc.|
|2. Customize to the individual client||Attend to the individual clients like maintaining their profiles that includes the flyer number, airline seating preference, contact information etc.|
|3. Develop a brand image.||Use a consistent brand name, logo and ensure that the image and the service quality is maintained across channels like phone, email, website etc.|
|4. Be available via multiple channels: Website, phone, email||This is a must in new digital era.|